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    Return policy

    Returns

    Do you accept returns?

    We do accept returns in respect to the following conditions:

    – The item must have been sold on our online store
    – The item shouldn’t have been used in any way
    – The return or exchange request is made within 30 days of delivery

    To ask for a return, please contact our support using our contact us page.

    Can I exchange an item?

    We do accept exchanges and they follow the same conditions as returns

    In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

    Are returns free?

    Returns are free. You can refer to the delivery paper within your package to perform organize your return.

    How long does it take to process a return?

    Returns are confirmed within 14 days of receiving the package at our warehouse.

    Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

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