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    FAQ Page

    1. General questions

    What is the status of my order?

    Once you have placed your order, we will send you a confirmation email to track the status of your order.
    Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
    Additionally, you can track the status of your order from your “order history” section on your account page on the website.

    Can I change my order?

    We can only change orders that have not been processed for shipping yet.
    Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
    To make changes to your order, please reach out to support through our contact us page or by calling us 1 844-217-9281

    Where do you ship?

    We currently ship only to the United States

    How long does it take to ship my order?

    Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
    Standard shipping time is 3-5 business days.

    2. Payment

    What payment methods do you accept?

    You can purchase on our website using a debit or credit card.

    3. Shipping

    Where do you ship?

    We currently ship in the 48 United-States. We don’t ship to Alaska or Hawaii. We don’t ship to Puerto Rico or other territories.

    How long does it take to ship my order?

    Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
    Standard shipping time is 3-5 business days.

    How can I track my package?

    Once you have placed your order, we will send you a confirmation email to track the status of your order.
    Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
    Additionally, you can track the status of your order from your “order history” section on your account page on the website

    What if I’m not home?

    If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

    4. Returns

    Do you accept returns?

    We do accept returns with respect to the following conditions:
    – The item must have been sold on our online store
    – The item shouldn’t have been used in any way
    – The return or exchange request is made within 28 days of delivery
    To ask for a return, please contact our support using our contact us page.

    Can I exchange an item?

    We do accept exchanges and they follow the same conditions as returns
    In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

    Are returns free?

    Returns are free. You can refer to the delivery paper within your package to perform organize your return.

    How long does it take to process a return?

    Returns are confirmed within 14 days of receiving the package at our warehouse.
    Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

    5. Other questions

    Do you have physical stores?

    We currently don’t have any physical stores under our brand name. We plan to open up a physical storefront in the near future.

    Is there a warranty?

    We guarantee any of our products made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
    – The item must have been sold on our online store
    – The item shouldn’t have been used in any way
    – The return or exchange request is made within 28 days of delivery
    If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

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